The trend is making
its move in Micronesia-an aggressive effort to cut expenses, grow productivity
and increase efficiency. The Albany,
New York-based Transparency Market Research released a report recently that
says that the unified communications market could grow from $22.8 billion in
2011 to $61.9 billion by 2018.
GET, LLC has
confirmed that a number of the largest corporations in Micronesia are moving
towards unified communications (UC)-the integration of real-time communication
services such as instant messaging (chat), presence information, telephony
(including IP telephony), video conferencing, data sharing (including web
connected electronic whiteboards interactive whiteboards), call control and
speech recognition with non-real-time communication services such as unified
messaging (integrated voicemail, e-mail, SMS and fax).
UC becomes even more
important in this era of increasing workforce mobility and
bring-your-own-device (BYOD) practices, the analysts said.
Because of these
trends, IT departments increasingly will be forced to provide cost-effective
and flexible ways to communicate. Driving the adoption of UC are video, audio
and Web conferencing because of their ability to link geographically dispersed
organizations, according to the report.
Many of the corporations here in the Western Pacific have presence from
Majuro to Manila. UC makes sense for them all.
UC comes with the
promise of simplified management of collaboration technologies—from voice and
video to email and instant messaging—and a better user experience for
employees, partners and customers looking for better ways to work together.
Like Transparency Market Research, other analyst firms also see a huge upside
for the market.
While industry
observers have said the UC market hasn't grown as quickly as expected over the
last several years, due in part to the complexity around the technologies, such
trends as a mobile work force, the growing use of video and cloud computing
will help fuel interest and spending. According to Transparency Market
Research, the proliferation of mobile devices capable of video communications
and the growth of networks that can more easily handle video as well as voice
and data will further drive UC adoption.
At the same time,
there are no shortages of challenges, according to the analysts. Enterprises
and service providers need to ensure the quality of the service on networks
that are being asked to handle multiple services, they said. At the same time,
security remains a concern. Other factors impeding adoption of UC technologies
include the lack of interoperability between vendor platforms and the amount of
money organizations need to spend to put a UC system in place.
GET, LLC is a proud
Cisco Registered Partner providing the latest Cisco products and services
direct to businesses and organizations-including unified communications. For
more on the benefits that our Partnership can bring to you and your respective
business contact us at 671-483-0789 or check out our website at
www.get-guam.com for more information.