Platform for Voice and Video-A Cisco Case-Study

By upgrading to the latest version Cisco Unified CM, you will improve collaboration with easy access to rich video, voice, conferencing, and IM and presence technology that empowers people to engage and innovate -- anywhere, on any device. Cisco has upgrade options and resources to ease the transition and best fit your business needs, including cloud deployment options.

A great example of a recent upgrade by Cisco is Vistaprint. The Lexington, Massachusetts-based retail electronic service company grew by leaps and bounds between 2009 and 2012 thanks in large part to their aggressive media campaigns seen all over the world.  The growing enterprise wanted to make sure that its employees could readily collaborate with colleagues in any global office, for customer projects and business planning.

“Decisions can take a long time when you rely on email and phone conversations because you can’ see whether someone who usually speaks another language understands you, and you can’t share designs,” said Vistaprint VoIP Manager Jimmy Yan.

Vistaprint built a strong foundation for collaboration and customer care by adopting Cisco® Unified Communications and collaboration applications.

“Cisco supports our business goals because it’s at the forefront of communications and collaboration, and support is outstanding,” says Yan.

Utilizing four Cisco Unified Communications Manager clusters around the world, the solution connects the Vistaprint team via 3000 Cisco Unified IP Phones to approximately 100 workers in the company’s printing plants who use Cisco Unified Wireless IP Phones so that coworkers can reach them anywhere in the plant to report equipment issues that could affect job deadlines.

Additionally, to reduce data center costs, Vistaprint virtualized its Cisco applications and other business applications, and hosts them on a Cisco Unified Computing System™ (UCS®) C-Series Rack Servers. 

“Every Cisco UCS server we deploy replaces four of our old servers, saving data center space, power, and cooling costs,” Yan says. 

The company also uses Cisco Nexus® switches, Cisco Unified Wireless Network, and Cisco Wide Area Application Services (WAAS) for WAN acceleration.

Take advantage of this unmatched experience through best-of-breed applications and devices that Cisco Unified Communications solutions have to offer. You’ll be able to create video conferences and get closer to customers fast.  Learn how to scale your experts while lowering total ownership costs.

GET, LLC is a proud Cisco Registered Partner providing the latest Cisco products and services direct to businesses and organizations. For more about our role as a Cisco Registered Partner and the benefits it brings to you and your business contact us at 671-483-0789 or check us out on the web at www.get-guam.com.

   

Unified Communications Market = $61.9 Billion in 2018

The trend is making its move in Micronesia-an aggressive effort to cut expenses, grow productivity and increase efficiency.  The Albany, New York-based Transparency Market Research released a report recently that says that the unified communications market could grow from $22.8 billion in 2011 to $61.9 billion by 2018.

GET, LLC has confirmed that a number of the largest corporations in Micronesia are moving towards unified communications (UC)-the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

UC becomes even more important in this era of increasing workforce mobility and bring-your-own-device (BYOD) practices, the analysts said.

Because of these trends, IT departments increasingly will be forced to provide cost-effective and flexible ways to communicate. Driving the adoption of UC are video, audio and Web conferencing because of their ability to link geographically dispersed organizations, according to the report.  Many of the corporations here in the Western Pacific have presence from Majuro to Manila. UC makes sense for them all.

UC comes with the promise of simplified management of collaboration technologies—from voice and video to email and instant messaging—and a better user experience for employees, partners and customers looking for better ways to work together. Like Transparency Market Research, other analyst firms also see a huge upside for the market.

While industry observers have said the UC market hasn't grown as quickly as expected over the last several years, due in part to the complexity around the technologies, such trends as a mobile work force, the growing use of video and cloud computing will help fuel interest and spending. According to Transparency Market Research, the proliferation of mobile devices capable of video communications and the growth of networks that can more easily handle video as well as voice and data will further drive UC adoption.

At the same time, there are no shortages of challenges, according to the analysts. Enterprises and service providers need to ensure the quality of the service on networks that are being asked to handle multiple services, they said. At the same time, security remains a concern. Other factors impeding adoption of UC technologies include the lack of interoperability between vendor platforms and the amount of money organizations need to spend to put a UC system in place.

GET, LLC is a proud Cisco Registered Partner providing the latest Cisco products and services direct to businesses and organizations-including unified communications. For more on the benefits that our Partnership can bring to you and your respective business contact us at 671-483-0789 or check out our website at www.get-guam.com for more information.